Terms of service

Updated November 6, 2026

Using the Venba Fragrance website or placing an order means accepting these terms.

Using the store

Use the website lawfully and provide complete, accurate checkout information. Product details are presented carefully, but packaging, batches and presentation can vary.

Orders and delivery

Orders depend on verification, payment approval, acceptance and availability. We may reject or cancel orders involving pricing errors, suspected fraud, unavailable stock, payment problems, incorrect information or other fulfillment obstacles.

Shipping estimates are not guarantees. Customers are responsible for correct addresses; carrier delays after dispatch are outside our control. See our Shipping Policy.

Cancellations, returns and disputes

Our Refund Policy explains cancellation fees, eligibility and remedies. Please contact support about an order problem before starting a payment dispute.

Responsibility and updates

We are not responsible for indirect losses, courier delays, inaccurate customer information, misuse, allergic reactions or personal scent preferences. Terms may change; revisions are posted here.

Contact

Venba Fragrance
345 E 24th St, New York, NY 10010, USA
Email: support@venba-fragrance.store