Refund policy

US returns

Request a return within 7 days of receipt. Opened, sprayed or lightly used fragrances in acceptable condition qualify, including change-of-mind returns. Proof of purchase is required.

Email your order number and reason to support@venba-fragrance.store. Wait for authorization, a prepaid label and the return address; unauthorized returns are not accepted.

US returns have no restocking or return-shipping charge. Approved refunds include original shipping and sales tax; gift wrapping is excluded. After inspection, allow 5–7 business days for processing to the original payment method. Non-expiring store credit is optional.

Exceptions

Replacement caps, empty boxes and products marked Final Sale are ineligible. Exchanges are unavailable; return an eligible item and order separately. International purchases are final sale.

Problems and cancellations

Report damage or defects immediately with photographs of the item and packaging. We cover return shipping for company errors.

Preorder cancellations carry a 5% fee; unshipped regular-order cancellations carry a 3% fee. Contact us about excessive preorder delays.

Venba Fragrance
345 E 24th St, New York, NY 10010, USA
Email: support@venba-fragrance.store